To change your contact information, log on to your account and click on "My Personal Information". To change your delivery or billing address, click "my adresses".
To recover your password, go to the "My Account", enter your email address and click on "forgot password". An email with a reset link will be sent automatically.
If you selected home address as the shipment destination, you can instantly check the status of your order under "Orders history and details" in the "My Account" section. If you have designated a Point Relais Colis as your shipment destination, we will notify you by email and / or SMS when your order is available at the selected location. Remember that you have 10 days to pick-up your order and you must present your identity card at time of pick-up.
To place an order, you must log in with your password or create an account if you are new customer. Then, proceed to select the items you'd like to purchase, indicating the size and quantity and then "Add to Cart ". Once your shopping is complete, click "proceed to checkout". The next step allows you to select the desired mode of delivery and payment.
Currently it is not possible to cancel or change your order as we prepare it as soon as you confirm the order on the website.If you change your mind, you can return the product after you have received your purchase. Please refer to the terms and conditions available on the website www.pipolaki.com.
Please check your mailbox to see if we’ve sent you an email notifying you that one of the items included in your order is not available. In this case, we will refund the amount corresponding to the missing item by using the same payment method that you’ve used when purchasing.If you have not received an email, please send us an email at the following email address: email@example.com and we will reply as soon as possible.
When you submit your order, you receive a confirmation email instantly. If 48 hours after making your order you have not received this email, please contact us at the following address: firstname.lastname@example.org
In France, you can choose to receive your order in a local Point Relais Colis or at the address of your choice. We try our best to fulfill orders within 72 hours. For delivery by La Poste, if the recipient is absent at the time of delivery, the parcel will be deposited at a post office near the delivery address. For deliveries from So Colissimo, you can collect the parcel within 10 working days with a proof of identity.
We ship all over the world, the price depends on the destination country. Contact us for more informations (email@example.com)
You have not received your parcel, please contact us by email at firstname.lastname@example.org
If you received an article having a defect or other item that you bought, we will refund these items as soon as we receive them and have checked the condition of the goods.
For the exercise of this right to be meaningful, it is imperative that the products are returned in their original packaging and in perfect condition. Damaged items, dirty or incomplete will not be get back. You will need to return the product at Pipolaki Group, ( 2156 chemin Harrichury 64990 St Pierre d'Irube France ) without thirty days and in any event, not later than thirty days after you have given us your decision return/refund. This deadline is deemed if you send back the goods before the period of thirty days.
As mentionned in our general sales terms, return freight charges will be paid by the buyer.
You can pay by Credit Card (Visa, Mastercard) and PayPal in EURO.
To ensure payment security Pipolaki.com uses the secure payment services PAYBOX.system.These services include the standard SSL security. The confidential data (16 digit ID card, expiration date and the security code) are encrypted directly on the PAYBOX server without passing through the media server Pipolaki.com
Your bank account is debited within 48 hours after your order is placed.
To know the address of the nearest shop, please visit our section "stores ". Here you will find information and map.
Most of our hats are one-size-fits-all. In the Pipolaki collection, certain products come in a variety of sizes, such as hats, gloves and cowls within the Techsystem collection.
Please refer to the table below to find your head measurement hat size and associated hat size. The measure is made at the level of the forehead in centimeters with seamstress ribbon or a regular piece of thread.
All products containing natural fur are certified Sagafur.
Saga Furs is a farm certification program that goes beyond national standards of animal welfare, as well as a traceability system that can identify which farms are from the skins. Saga Furs guarantee that farms are regularly inspected by independent external experts.
This is natural fur of Nyctereutes procyonides (FINN RACCOON).
Water will not have a negative impact on real fur. Once it is dry, your hat or scarf will regain its original shape.
However, it is necessary to respect certain rules :