To change your contact information, log on to your account and click on "My Personal Information". To change your delivery or billing address, click "my adresses".
To recover your password, go to the "My Account", enter your email address and click on "forgot password". An email with a reset link will be sent automatically.
To order, you have to select the items of your choice, size and quantity, then click on "Add to cart". You will then have the possibility to continue shopping or to finalize your order by clicking on "Proceed tocheck out".
Currently it is not possible to cancel or change your order as we prepare it as soon as you confirm the order on the website.If you change your mind, you can return the items as soon as you receive your order and within 30 days. For more information, please consult our general terms and conditions or contact us at email@example.com or via our contact form.
When you submit your order, you receive a confirmation email instantly. If 48 hours after making your order you have not received this email, please contact us at firstname.lastname@example.org or via our contact form.
If you have placed an order as a guest, you can check his status at https://www.pipolaki.com/en/suivi-commande-invite.
You will need to enter your order number and your email address to access the tracking system. You can find this information in the confirmation e-mail of your order.
If you have placed an order from your customer account, you can check his status at any time by logging in to "My Account" in the "My Orders and Details" section.
When you place an order, you can choose between several delivery methods.
In metropolitan France
In Europe and Worldwide
We ship all over the world. Delivery times and rates depend on the destination.
Our shipping rates depend on the country of destination and the delivery method.
Europe and Worldwide
The delivery is free on all orders over 50€ in France and 80€ abroad.
You can pay by Credit Card (Visa, Mastercard) and PayPal in EURO.
To ensure payment security Pipolaki.com uses the secure payment services PAYBOX.system.These services include the standard SSL security. The confidential data (16 digit ID card, expiration date and the security code) are encrypted directly on the PAYBOX server without passing through the media server Pipolaki.com
Your bank account is debited within 48 hours after your order is placed.
You have not received your parcel? Contact us by e-mail at email@example.com or via the contact form to let us know. We will contact the carrier and keep you informed as soon as possible.
Please check your mailbox to see if we’ve sent you an email notifying you that one of the items included in your order is not available. In this case, we will refund the amount corresponding to the missing item by using the same payment method that you’ve used when purchasing.If you have received any notification, please send us an email at firstname.lastname@example.org and we will reply as soon as possible.
If you have received a faulty or incorrect item, please contact us by e-mail at email@example.com or via our contact form.
Your item and postage fees will be refunded within 14 days.
All returned items should be sent in their original packaging including tags.
You can return your order at any time without giving a reason within 30 days. The unwanted items should be in its original packaging, with its labels and in perfect condition.
Items are to be returned to the following address: Pipolaki Group, 2156 chemin Harrichury 64990 St Pierre d'Irube, France within 30 days following your purchase. After receiving your items, we will refund all payments within 14 days by way of the original payment method.
Damaged, worn or in insuitable items will not be accepted or refunded.
As stated in our general terms and conditions of sale, the return costs are the responsibility of the buyer.
All our beanies are offered in one size. Their stretchy mesh allows them to adapt to all head sizes.
As an indication, here is the table of correspondence by category:
Our caps are available in one size and also in sizes S, M, L, XL like the Chinook, Leader, Winner and Oleg caps.
To find out your cap size, simply measure your head circumference and refer to the size grid below.
To do this, use a sewing tape or string. Place it in the middle of your forehead and go around your head.
This will give you your head circumference.
To find out your size gloves, simply measure the length of your hand.
To do this, take a tape measure and measure the distance from the beginning of your wrist to the end of your middle finger.
Then refer to the corresponding size chart:
You can wash your Pipolaki hat as many times as you want. However, be sure to respect certain rules and it will look like new again.
All products containing natural fur are certified Sagafur.
Saga Furs is a farm certification program that goes beyond national standards of animal welfare, as well as a traceability system that can identify which farms are from the skins. Saga Furs guarantee that farms are regularly inspected by independent external experts.
This is natural fur of Nyctereutes procyonides (FINN RACCOON).
To know the address of the nearest shop, please visit our section "Find us ". Here you will find information and map.